Welcome to Mobily Shop FAQ section, hopefully you can find below what are you looking for below.
FREQUENTLY ASKED QUESTIONS
Mobily Shop policy allows customers to cancel orders only before shipping. If item or order has been shipped then the customer cannot request for return or refund.
Mobily Shop customers can request the cancelation of orders by contacting us on one of following channels:
NOTE: Cancellation of orders can only be requested before the order status is changed to shipped.
Customers can view order status via Mobily Shop tracking page.
Mobily E-Shop customers can request for a refund by contacting us on one of following channels:
NOTE: Refund can only be requested before the order status is changed to shipped. Customers can view order status Via the Mobily Shop tracking page.
For devices and accessories, Mobily Shop customers can pay using credit cards (Visa/ MasterCard) or Mada debit cards.
For customers purchasing SIM, Mobily Shop customers can only pay cash on delivery, due to eligbility/fingerprint authentication before the purchase.
Cash on delivery is only available for Mobily Shop customers wishing to purchase a SIM card. There is no cash on delivery for customers purchasing a device or accessories.
It depends on the product type, at checkout the customer can see a breakdown of the total value whether including or excluding VAT and shipping fees.
Mobily Shop customer can change delivery address when the delivery agent contacts him. Customers are able to inform the agent with the desired new shipping destination.
Currently, Mobily Shop customers cannot order a SIM and a device at the same time. Each item needs a separate order Shopping cart.
Mobily Shop customers are able to order more than one device within the same order.
Mobily Shop customers will deliver their shipment as below:
Devices and SIM should take 1 working day.