Whereas the subscriber desire to benefit from the subsidy device offer in accordance with its conditions that include offering 1 device discount up to 3600 SAR with a commitment period of 12 bill cycles.
In case an Advance Payment is collected, it will be added as a credit on the subscriber’s account.
In case of the device been defected or a repair needed or any other matter that concerns the sold device according to this contract, the customer should directly contact the device agent according to the device guarantee.
In case of any contrast between the English and Arabic versions of this contract, the Arabic version is considered.
The subscriber acknowledges that the device is been purchased through this contract, and if he/she breaches any of his/her obligations under the subscription contract, including: cancelling his/her subscription, transferring his/her ownership, converting to another package, porting out his/her line to another operator, the subscriber will be committed to pay any remaining amounts.
In case of the contract has been breached, the subscriber is committed to pay the remaining amount as per the following formula; The device amount (SR) divided on the commitment period (bill cycles) then multiply the number by the remaining period of months until the price is covered.
In case the device price is less than the subsidy amount there will be no compensation for the price difference.
Customer cannot benefit from subsidy offer in case he has an ongoing commitment. Also, the device subsidies apply on the original price of the device only.
Etihad Etisalat (Mobily) is entitled to use what it sees proper to collect the remaining amount from breached contracts, such as:
• Request payment from the subscriber
• Request payment from the subscriber persuading legal means
• Enlist the name of the defaulting subscriber in the lists of the Saudi Credit Bureau (SIMAH) system
The customer shall comply with the software license terms and conditions of the equipment manufacturer for the device.
RAQI Device Terms & Conditions